At Mega Lift Logistics Pvt Ltd, we are committed to transparent and customer-friendly service. This Refund Policy clarifies the terms under which refunds may be processed for our integrated logistics solutions.

1. Eligibility for Refunds

Refunds are considered only under specific circumstances, such as:

• Failure to deliver the contracted logistics service due to an error on our part.

• Cancellation of services by Mega Lift Logistics Pvt Ltd prior to fulfillment.

• Delivery of the wrong service or service not as described in the confirmed agreement.

Refunds are not provided for:

• Services that have been fully delivered and accepted.

• Situations arising from incorrect or incomplete information provided by the customer.

• Delays or failures due to events beyond our control (e.g., natural disasters, governmental acts).

2. Conditions and Process

To request a refund:

• Submit the request by email to [email protected] within 7 days of the issue, including full details and proof if applicable.

• Our support team will verify your claim and may request additional documentation.

• Refunds for eligible cases will be processed within 14 working days from approval and credited to the original payment method or as mutually agreed.

3. Exceptions

• Refunds are not applicable for partial cancellations of bundled or discounted services unless explicitly agreed in the contract.

• Amounts deducted for already rendered services, shipping charges, or administrative fees are non-refundable.

• If the service was canceled before fulfillment, a full or partial refund may be issued depending on the terms of the original agreement.

4. Additional Guidelines

• In cases where damage or loss occurs due to Mega Lift Logistics Pvt Ltd’s proven fault, eligible refunds or compensation will be processed as per the contract terms.

• For prepaid or wallet balances, refunds (if any) will be made within the specified timeframe after settlement of any outstanding invoices or disputes.

• All refund timelines and stipulations are subject to applicable laws and may vary for specific contract types.

5. Contact for Refunds

For any queries or to initiate a refund request:

• Email: [email protected]

• Provide your order or service ID, date, and reason for the requested refund.

This Refund Policy is designed for clarity and fairness. For details on return or compensation related to damaged or lost goods, please refer to your service agreement or contact us directly for support.